I am a 52 year old professional that has stayed in many hotels over the years for business and pleasure. We have had the privilege to stay at the Dunes for the last three years for my daughters softball tournaments. Our family and friends from 52yrs old down to 12 yrs old sang with the piano player and the “Regulars” at the piano who were 60yrs old plus and made us feel welcome to join in!! Your hotel is what family and friends are all about!! You exude that with your atmosphere!!
I’m not one to comment/review on line, but the guy at the front desk of the Dunes, I believe his name was Thomas Quinn, was very accomodating to letting us check in a few hours early, when we were just gonna ask to use the pool until it was time to do so. That to me is very good customer service and if any of Mr. Quinn’s superiors should happen to read this he should be commended for this, because I’m sure in a fast paced vacationing atmosphere such as OC, jobs like his go unnoticed at times.. Good job Mr . Quinn and the Dunes..
The customer service at this establishment is stellar! The management team, especially Tom Q., really helped me out when I needed clarification with my booking. I look forward to staying here this summer!